What We Support

Issues Description Chance of Getting it Fixed

Well Described Issues

The more details, the better. Provide a detailed description including the steps required to reproduce your issue. Please don’t be vague: “My photo is missing” or “it was working and now it’s not” will make it difficult for us to help you. Elaborate descriptions and screenshots, on the other hand, will get your issue resolved fast.

Excellent

Bugs!

If you discover errors in our software, please let us know! We want to fix them. If you despise bugs as much as we do, help us combat them. Be vigilant. When you notice something isn’t right, report it right away. Provide as many details as possible. Help stamp out bugs before they take over!

Absolute

Incompatibility With Other Extensions

Sometimes, it’s our fault, but, well, sometimes it’s just not. When other extensions get into our code, there’s a strong possibility of something getting broken. No promises, but we will do our best to help you at least identify the source of the problem. The rest will be up to you and the guilty party.

Very Good

Outdated Versions

Some things are good to be nostalgic about, some things are not. Things change rapidly in general and, in this industry, changes occur almost while products are being released. So, if you’re still running IE6 or Joomla! 1.5, get with the times! Step into this decade: upgrade everything to supported versions.

None

Feature Requests

If you have keen intuition on the next amazing feature, please share it with us. We can’t promise we will implement it; you may too ahead of the times or maybe we believe the masses just won’t catch onto the brilliance of your idea. Rest assured, we appreciate your efforts and interest in helping us make our products better.

Maybe, Maybe not

Major Site Overhaul

Sometimes, even when we’ve given it all we’ve got, you simply need more. We don’t want to let you down, but we must focus on the needs of the many, so we may not be able to accommodate you. Please don’t hold it against us.

Slim