Find out how to make, cancel, or reschedule a primary care, mental health, or specialty care appointment at a VA North Florida/South Georgia health care facility.
Before you make an appointment
You can make an appointment with us if both of the below are true for you.
- You're enrolled in VA health care, and
- You're registered as a patient at VA North Florida/South Georgiahealth care
If you're not yet enrolled in VA health care
Apply for VA health care
If you're not registered at VA North Florida/South Georgia health care
Register for care here
Primary care appointments
We offer primary care services at all 25 VA North Florida/South Georgiahealth care facilities. You can make a primary care appointment onlineor by phone.
Make an appointment online
Make an appointment by phone
Primary care call center
Toll free:
Malcom Randall VA Medical Center: 800-324-8387, press 2
Lake City VA Medical Center: 800-308-8387, press 2
Telephone Triage(After Hours and Weekends): 877-741-3400
Direct:
Malcom Randall VA Medical Center: 352-376-1611, Press 2
Lake City VA Medical Center: 386-755-3016, Press 2
Mental health care appointments
If you're struggling with stress, anxiety, depression, anger, or other issues, we can help. We offer mental health (also called behavioral health) counseling,psychiatric care, and treatment for problems with alcohol and other substances.
How do I talk to someone right now?
If you’re a Veteran in crisis or concerned about one, connect with our caring, qualified Veterans Crisis Line responders for confidential help. Many of them are Veterans themselves. This service is private, free, and available 24/7.
To connect with a Veterans Crisis Line responder anytime day or night:
- Call988and select 1.
- Start a confidential chat.
- Text 838255.
- For TTY, call 711 then 988.
You can also:
- Call 911.
- Go to the nearest emergency room.
- Go directly to your nearest VA medical center. It doesn’t matter what your discharge status is or if you’re enrolled in VA health care.
Find your nearest VA medical center
For mental health care appointments
Toll free:
Malcom Randall VA Medical Center:
Lake City VA Medical Center:
Direct:
Malcom Randall VA Medical Center:
Lake City VA Medical Center:
For walk-in mental health care
If you need help right away, or if you have a referralfrom another VA provider, one of our counselors will seeyou the same day.Same-day mental health and psychiatric help is available for both new and established patients.You may also view the link above under “How do I talk to someone right now?”
Available at Gainesville VA Wellness Center
Gainesville VA Wellness Center (co-located Mental Health & Primary Care)
5465 SW 34th Street
Gainesville, FL 32608
Gainesville Mental Health Clinic
Phone:
Hours:Monday throughFriday, 8:00 a.m. to 4:30 p.m. ET
Gainesville Primary Care Clinic
Phone:
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET
Specialty care appointments
If you already have a primary care provider at VA North Florida/South Georgiahealth care, you can make a direct appointment for the specialty services listed here. You don't need to get a referral or see your primary care provider first.
For specialty care services not listed here, please contact your primary care provider for a referral.
Coming soon!
Preparing for your appointment
Please bring the following to your appointment:
- Your VeteranHealth ID Card (VHIC). If this is your first appointment, we can help you get your picture taken for your card.
- Cards for any other types of health coverage you may have (like Medicare, Medicaid, TRICARE, or private insurance plan).
- Your appointment confirmation letter.
- List of your current medications including prescriptions, over-the-counter medicines, vitamins, and any herbal supplements.
Yes, we’ll send you a reminder by phone about your appointment date, time, and location. If you have more than oneappointment on the same day, you'll get a phone call for each appointment.
If you want to get reminders by text message
You'll need to sign up to opt in to this service. Visit thepatient registration office at our North Florida/South Georgialocation. This service is free, but standard messaging rates from your mobile service provider may apply.
Once you sign up to receive text message reminders, you’ll no longer receivereminders by phone call.
If you have more than one appointmenton the same day, you'llget one text reminder for all appointments. You can'tcancel or reschedule appointments using our text message reminder service.
Please call the clinic where your appointment is scheduled, so we can give the appointment time to another Veteran.
- For appointments at North Florida/South Georgia:
Malcom Randall Department of Veterans Affairs Medical Center:
Lake City VA Medical Center: 800-308-8387, ext. 392465 - For mental health (behavioral health) appointments:352-376-1611, ext.106456
- For appointments at any of our outpatient clinics: Call the clinic where you scheduled the appointment.
If you miss your appointment without letting the clinic know ahead of time, we'll consider you a "no show" and you'll need to reschedule your appointment.
You can also cancel some appointments online.
Please call us as soon as you can. If you arrive more than 20 minutes late without calling ahead of time, we may have to reschedule your appointment.
- For appointments at North Florida/South Georgia:
Malcom Randall Department of Veterans Affairs Medical Center:
Lake City VA Medical Center: 800-308-8387, ext. 392465 - For mental health (behavioral health) appointments:352-376-1611, ext.106456
- For appointments at any of our outpatient clinic: Call the clinic where you scheduled the appointment.
Last updated:
