New Client Team | Express Solicitors (2024)

Table of Contents
Chris Lowe Chris Lowe Laura Edgeley Laura Edgeley Clare Audis Clare Audis Carolyn Mercer Carolyn Mercer Verity Dean Verity Dean Sophie Barton Sophie Barton Mike Middleton Mike Middleton Scott Joyce Scott Joyce Toni Osborne Toni Osborne Deborah Lofthouse-Clark Deborah Lofthouse-Clark John Donigan John Donigan Harry Meek Harry Meek Alanna Burney Alanna Burney Will King Will King Michael Fernandez Michael Fernandez Nicholas Rety Nicholas Rety Agnieszka Sarnecka Agnieszka Sarnecka May Cain May Cain Mohammed Islam Mohammed Islam Claire Nxumalo Claire Nxumalo Hannah Laughlan Hannah Laughlan Mina Eskandarizadeh Mina Eskandarizadeh Akifah Arshad Akifah Arshad Chante Harris Chante Harris Tajmin Sultana Tajmin Sultana Deborah Okanlawon Deborah Okanlawon Daloni Ashley Daloni Ashley Anisa Aslam Anisa Aslam Shanice Regan Shanice Regan Ebony Street Ebony Street Shara Mourad Shara Mourad Zainab Hussain Zainab Hussain Bilal Hussain Bilal Hussain Stefan Bocanca Stefan Bocanca Sumia Elwerfali Sumia Elwerfali Shazmin Chowdhury Shazmin Chowdhury Habib Sheikh Habib Sheikh Ash Callaghan Ash Callaghan Elise Glover Elise Glover Lia Smith Lia Smith Rebeka Buck Rebeka Buck Hannah Iqbal Hannah Iqbal Emma Carr Emma Carr Ramatoulie Bah Ramatoulie Bah Leoni Green Leoni Green Charlotte Parker Charlotte Parker Claire Davies Claire Davies Nasir Ali Nasir Ali Toheed Bashir Toheed Bashir Iman Ali Iman Ali Cerese Campbell Cerese Campbell Ashleigh Bennett Ashleigh Bennett Mahis Ahmed Mahis Ahmed Iman Azad Iman Azad Carlene O’Neill Carlene O’Neill Salman Ahmed Salman Ahmed Sharon Nelson Sharon Nelson Shade Ayeni Shade Ayeni Lewis McClure Lewis McClure Aymen Jaleel Aymen Jaleel Tejal Karsan Tejal Karsan Ben Joyce Ben Joyce Laura Samuel Laura Samuel Ryan Gibson Ryan Gibson Leah Bennett Leah Bennett Shane Motsepe Shane Motsepe Debbie West Debbie West Kyle Cooke Kyle Cooke Liziwe Fembo Liziwe Fembo Kyle Frost Kyle Frost Jordan Marshall Jordan Marshall Sam Rahaman Sam Rahaman Maneez Shah Maneez Shah Ashlynne Pilz Ashlynne Pilz Darren Abrahams Darren Abrahams Janine Daniels Janine Daniels Kaylin Smith Kaylin Smith Marta Sekula Marta Sekula Elle Brown Elle Brown Alisha Demir Alisha Demir Julia Nadin Julia Nadin Bethany Bennett Bethany Bennett Louise Haslam Louise Haslam Chris Lowe Laura Edgeley Clare Audis Carolyn Mercer Verity Dean Sophie Barton Mike Middleton Scott Joyce Toni Osborne Deborah Lofthouse-Clark John Donigan Harry Meek Alanna Burney Will King Michael Fernandez Nicholas Rety Agnieszka Sarnecka May Cain Mohammed Islam Claire Nxumalo Hannah Laughlan Mina Eskandarizadeh Akifah Arshad Chante Harris Tajmin Sultana Deborah Okanlawon Daloni Ashley Anisa Aslam Shanice Regan Ebony Street Shara Mourad Zainab Hussain Bilal Hussain Stefan Bocanca Sumia Elwerfali Shazmin Chowdhury Habib Sheikh Ash Callaghan Elise Glover Lia Smith Rebeka Buck Hannah Iqbal Emma Carr Ramatoulie Bah Leoni Green Charlotte Parker Claire Davies Nasir Ali Toheed Bashir Iman Ali Cerese Campbell Ashleigh Bennett Mahis Ahmed Iman Azad Carlene O’Neill Salman Ahmed Sharon Nelson Shade Ayeni Lewis McClure Aymen Jaleel Tejal Karsan Ben Joyce Laura Samuel Ryan Gibson Leah Bennett Shane Motsepe Debbie West Kyle Cooke Liziwe Fembo Kyle Frost Jordan Marshall Sam Rahaman Maneez Shah Ashlynne Pilz Darren Abrahams Janine Daniels Kaylin Smith Marta Sekula Elle Brown Alisha Demir Julia Nadin Bethany Bennett Louise Haslam

Our friendly new client team will help you get your claim started.

Home > About > Our people > New Client Team

New Client Team | Express Solicitors (1)

Chris Lowe

Consultant Sales Director

Chris Lowe

Consultant Sales Director

Email Chris

New Client Team | Express Solicitors (2)

Laura Edgeley

Partner – NCT Legal Counsel

Laura Edgeley

Partner – NCT Legal Counsel

Laura Edgeley is a Partner at Express Solicitors, having been with the firm since 2006, completing her training contract here and qualifying as a Solicitor in 2008.

Laura became a Partner in 2012. Laura has previously handled a mixed caseload including Road Traffic Accidents and Employers Liability cases although latterly specialised in Occupiers and Public Liability claims with a keen interest in horse riding and other sports related accidents and has previously achieved Law Society specialist Personal Injury Panel member.

Since October 2018 Laura is the Head of our large New Client Team, the first point of contact for all new clients.

Email LauraLinkedIn

New Client Team | Express Solicitors (3)

Clare Audis

NCT Department Manager

Clare Audis

NCT Department Manager

Clare earned her Masters in Chemistry from the University of Manchester in 2010 and then explored hospitality management with a prominent restaurant chain. However, seeking a change from the demanding hours, she joined Express Solicitors (ES) in 2014 as an enquiries assistant. Within six months, Clare’s dedication led to her promotion as a team leader.

Recognizing her capabilities, ES entrusted Clare with the role of NCT training and development manager in 2018, and by 2019, she became the department manager overseeing a team that had grown substantially from its initial size.

Currently pursuing a CIPD Level 7 in Learning & Development, Clare is passionate about improving NCT training programs. Balancing full-time work and studies, she cherishes moments with her family, tends to her allotment plot, enjoys reading thrillers/horror/fantasy, and dedicates time to learning French. Clare exemplifies resilience and determination in her journey of personal and professional development.

Email ClareLinkedIn

New Client Team | Express Solicitors (4)

Carolyn Mercer

NCT Admin Manager

Carolyn Mercer

NCT Admin Manager

Carolyn Mercer is the Manager for the NCT admin team. Carolyn completed her Theatre and Acting degree at the University of Chester in 2014 and began working at Express Solicitors that same summer. Carolyn started as an Enquiries Assistant, moving up to being a Team Leader, and then over to NCT Administration Manager. Carolyn is known in the team for having answers to most questions the team have and is always happy to help her colleagues when they need it.

Carolyn’s favourite thing about working for Express Solicitors is knowing that we are helping people who really need it and might not be able to get help in other places. Her second favourite thing is her colleagues, everyone in the New Client Team and the wider firm are easy to get along with and there’s always a friendly face somewhere.

In her spare time, Carolyn enjoys knitting and crocheting, and if you find her on her lunch break, she will usually be working on her latest project.

Email CarolynLinkedIn

New Client Team | Express Solicitors (5)

Verity Dean

NCT Team Manager

Verity Dean

NCT Team Manager

Verity started as New Enquiries Specialist, before being promoted to Team Manager in 2018. Outside of the Office Verity is heavily involved in American Football, she’s participated in over ten championships as both a team manager and a player and held the role of general manager for the GB U19 team for the 2018/2019 competition cycle. She currently volunteers as Under 16’s and Under’s19 Competition Delivery and Development Manager for UK’s National League (BAFA).

Before joining the team at Express in 2016- She graduated in 2011 with a BA in Event Management from Manchester Metropolitan University. Her career journey spans over 15 years of customer services, sales, and event management. Verity’s favourite thing about working for Express Solicitors is coaching and developing her team and free cups of tea.

Email VerityLinkedIn

New Client Team | Express Solicitors (6)

Sophie Barton

NCT Team Manager

Sophie Barton

NCT Team Manager

Sophie Barton is a Team Manager in the New Clients Team Department. She graduated in 2012 with a BA in Accounting and Finance at Manchester Metropolitan University.

Sophie started at Express Solicitors in October 2018 as a specialist, before being promoted to Team Manager in January 2020.

When asked what she enjoys most about the role, she advised “It is a dynamic and challenging environment. Always been passionate about justice and helping others. I enjoy seeing my team flourish in their accomplishments. The role allows me to continuously learn and grow from the experiences and no two days are the same”

Email SophieLinkedIn

New Client Team | Express Solicitors (7)

Mike Middleton

NCT Team Manager

Mike Middleton

NCT Team Manager

Since August 2019, Mike has been a vital member of the firm, initially joining as an Enquiries Assistant in NCT before swiftly advancing to Team Manager by December 2021. His career journey spans various industries, including roles as a Litigation Case Manager in Warrington, banking and finance with Bank of America, and experience as a plant operator and heating engineer.

Mike finds fulfilment in witnessing his team excel and values the ongoing training and development provided by his role. He appreciates Express for its friendly atmosphere and abundant opportunities for advancement. Despite not attending university, Mike holds qualifications in carpentry and joinery from Yale College in Wrexham, as well as being a certified oil tank heating engineer, which greatly aids his understanding of client needs.

Outside of work, Mike enjoys golf, shooting, cooking, and renovating his current house project.

Email MikeLinkedIn

New Client Team | Express Solicitors (8)

Scott Joyce

NCT Team Manager

Scott Joyce

NCT Team Manager

Scott has been a key part of Express Solicitors since 2019. Starting as an Enquiries Assistant, he was promoted in March 2022, swiftly rising to Team Manager, a role he relishes. He leads his team with a dedication to exceptional client service, honing skills from his sports science studies, originally aspiring to be a teacher.

Beyond the office, Scott is an active individual, managing and playing for Northenden Town FC, sponsored by Express Solicitors, and enjoying family time when not on the field. His journey reflects a commitment to excellence and a passion for fostering meaningful connections both professionally and personally.

Email Scott

New Client Team | Express Solicitors (9)

Toni Osborne

NCT Team Manager

Toni Osborne

NCT Team Manager

Toni is a determined professional who graduated from Leeds Beckett University with a Law LLB in 2020. Joining Express as an Enquiries Assistant in March 2022, she swiftly showcased her exceptional communication skills and attention to detail, earning recognition for her dedication to exceptional customer service.

In October 2023, Toni transitioned into the role of Team Manager at NCT, where she leads the coordinator team. Deeply committed to the department’s mission, Toni focuses on team development and enhancing the client experience from the first interaction. She implements strategic initiatives to improve processes and elevate client satisfaction.

Toni’s leadership potential and passion for excellence drive her to continually seek growth opportunities and inspire her colleagues to do the same. With her innovative approach and unwavering dedication, Toni is making a significant impact in her field, setting a high standard of professionalism and leadership.

Email Toni

New Client Team | Express Solicitors (10)

Deborah Lofthouse-Clark

NCT Deputy Department Manager

Deborah Lofthouse-Clark

NCT Deputy Department Manager

Since graduating in 1998, Deborah has held various roles encompassing client focus, HR, recruitment, business processes, general management, and training & development.

Her journey began in the Legal Sector in 2005, specializing in Personal Injury. Transitioning to Jefferies in 2011, she initially served as the head of the new enquiries team. By 2021, she assumed the position of Office Manager.

In 2023, with the acquisition of Jefferies Solicitors by Express Solicitors, Deborah joined as the NCT Deputy Department Manager. Here, she leverages her expertise and passions to nurture the team alongside the Department Manager.

Beyond her professional endeavors, Deborah finds joy in activities such as hitting the gym, caring for her cats, indulging in wildlife appreciation, and savoring a glass of wine.

Email Deborah

New Client Team | Express Solicitors (11)

John Donigan

New Client Enquiry Specialist

John Donigan

New Client Enquiry Specialist

Email John

New Client Team | Express Solicitors (12)

Harry Meek

New Client Enquiry Specialist

Harry Meek

New Client Enquiry Specialist

Email HarryLinkedIn

New Client Team | Express Solicitors (13)

Alanna Burney

New Client Enquiry Specialist

Alanna Burney

New Client Enquiry Specialist

Email Alanna

New Client Team | Express Solicitors (14)

Will King

New Client Enquiry Specialist

Will King

New Client Enquiry Specialist

Email Will

New Client Team | Express Solicitors (15)

Michael Fernandez

New Client Enquiry Specialist

Michael Fernandez

New Client Enquiry Specialist

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New Client Team | Express Solicitors (16)

Nicholas Rety

New Client Enquiry Specialist

Nicholas Rety

New Client Enquiry Specialist

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New Client Team | Express Solicitors (17)

Agnieszka Sarnecka

New Client Enquiry Specialist

Agnieszka Sarnecka

New Client Enquiry Specialist

Email Agnieszka

New Client Team | Express Solicitors (18)

May Cain

New Client Enquiry Specialist

May Cain

New Client Enquiry Specialist

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New Client Team | Express Solicitors (19)

Mohammed Islam

New Client Enquiry Specialist

Mohammed Islam

New Client Enquiry Specialist

Email Mohammed

New Client Team | Express Solicitors (20)

Claire Nxumalo

New Client Enquiry Specialist

Claire Nxumalo

New Client Enquiry Specialist

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New Client Team | Express Solicitors (21)

Hannah Laughlan

New Client Enquiry Specialist

Hannah Laughlan

New Client Enquiry Specialist

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New Client Team | Express Solicitors (22)

Mina Eskandarizadeh

New Client Enquiry Specialist

Mina Eskandarizadeh

New Client Enquiry Specialist

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New Client Team | Express Solicitors (23)

Akifah Arshad

New Client Enquiry Specialist

Akifah Arshad

New Client Enquiry Specialist

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New Client Team | Express Solicitors (24)

Chante Harris

New Client Enquiry Specialist

Chante Harris

New Client Enquiry Specialist

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New Client Team | Express Solicitors (25)

Tajmin Sultana

New Client Enquiry Specialist

Tajmin Sultana

New Client Enquiry Specialist

Email Tajmin

New Client Team | Express Solicitors (26)

Deborah Okanlawon

New Client Enquiry Specialist

Deborah Okanlawon

New Client Enquiry Specialist

Email Deborah

New Client Team | Express Solicitors (27)

Daloni Ashley

New Client Enquiry Specialist

Daloni Ashley

New Client Enquiry Specialist

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New Client Team | Express Solicitors (28)

Anisa Aslam

New Client Enquiry Specialist

Anisa Aslam

New Client Enquiry Specialist

Email Anisa

New Client Team | Express Solicitors (29)

Shanice Regan

New Client Enquiry Specialist

New Client Team | Express Solicitors (30)

Ebony Street

New Client Enquiry Specialist

Ebony Street

New Client Enquiry Specialist

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New Client Team | Express Solicitors (31)

Shara Mourad

New Client Enquiry Specialist

Shara Mourad

New Client Enquiry Specialist

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New Client Team | Express Solicitors (32)

Zainab Hussain

New Client Enquiry Specialist

Zainab Hussain

New Client Enquiry Specialist

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New Client Team | Express Solicitors (33)

Bilal Hussain

New Client Enquiry Specialist

Bilal Hussain

New Client Enquiry Specialist

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New Client Team | Express Solicitors (34)

Stefan Bocanca

New Client Enquiry Specialist

Stefan Bocanca

New Client Enquiry Specialist

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New Client Team | Express Solicitors (35)

Sumia Elwerfali

New Client Enquiry Specialist

Sumia Elwerfali

New Client Enquiry Specialist

Email Sumia

New Client Team | Express Solicitors (36)

Shazmin Chowdhury

New Client Enquiry Specialist

Shazmin Chowdhury

New Client Enquiry Specialist

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New Client Team | Express Solicitors (37)

Habib Sheikh

New Client Enquiry Specialist

Habib Sheikh

New Client Enquiry Specialist

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New Client Team | Express Solicitors (38)

Ash Callaghan

New Client Enquiry Specialist

Ash Callaghan

New Client Enquiry Specialist

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New Client Team | Express Solicitors (39)

Elise Glover

New Client Enquiry Specialist

Elise Glover

New Client Enquiry Specialist

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New Client Team | Express Solicitors (40)

Lia Smith

New Client Enquiry Specialist

Lia Smith

New Client Enquiry Specialist

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New Client Team | Express Solicitors (41)

Rebeka Buck

New Client Enquiry Specialist

Rebeka Buck

New Client Enquiry Specialist

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New Client Team | Express Solicitors (42)

Hannah Iqbal

New Client Enquiry Specialist

Hannah Iqbal

New Client Enquiry Specialist

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New Client Team | Express Solicitors (43)

Emma Carr

New Client Enquiry Specialist

Emma Carr

New Client Enquiry Specialist

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New Client Team | Express Solicitors (44)

Ramatoulie Bah

New Client Enquiry Specialist

Ramatoulie Bah

New Client Enquiry Specialist

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New Client Team | Express Solicitors (45)

Leoni Green

New Client Enquiry Specialist

Leoni Green

New Client Enquiry Specialist

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New Client Team | Express Solicitors (46)

Charlotte Parker

New Client Enquiry Specialist

Charlotte Parker

New Client Enquiry Specialist

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New Client Team | Express Solicitors (47)

Claire Davies

New Client Enquiry Specialist

Claire Davies

New Client Enquiry Specialist

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New Client Team | Express Solicitors (48)

Nasir Ali

New Client Enquiry Specialist

Nasir Ali

New Client Enquiry Specialist

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New Client Team | Express Solicitors (49)

Toheed Bashir

New Client Enquiry Specialist

Toheed Bashir

New Client Enquiry Specialist

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New Client Team | Express Solicitors (50)

Iman Ali

New Client Enquiry Specialist

Iman Ali

New Client Enquiry Specialist

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New Client Team | Express Solicitors (51)

Cerese Campbell

New Client Enquiry Specialist

Cerese Campbell

New Client Enquiry Specialist

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New Client Team | Express Solicitors (52)

Ashleigh Bennett

New Client Enquiry Coordinator

Ashleigh Bennett

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (53)

Mahis Ahmed

New Client Enquiry Coordinator

Mahis Ahmed

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (54)

Iman Azad

New Client Enquiry Coordinator

Iman Azad

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (55)

Carlene O’Neill

New Client Enquiry Coordinator

Carlene O’Neill

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (56)

Salman Ahmed

New Client Enquiry Coordinator

Salman Ahmed

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (57)

Sharon Nelson

New Client Enquiry Coordinator

Sharon Nelson

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (58)

Shade Ayeni

New Client Enquiry Coordinator

Shade Ayeni

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (59)

Lewis McClure

New Client Enquiry Coordinator

Lewis McClure

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (60)

Aymen Jaleel

New Client Enquiry Coordinator

Aymen Jaleel

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (61)

Tejal Karsan

New Client Enquiry Coordinator

Tejal Karsan

New Client Enquiry Coordinator

Email Tejal

New Client Team | Express Solicitors (62)

Ben Joyce

New Client Enquiry Coordinator

Ben Joyce

New Client Enquiry Coordinator

Email Ben

New Client Team | Express Solicitors (63)

Laura Samuel

New Client Enquiry Coordinator

Laura Samuel

New Client Enquiry Coordinator

Email Laura

New Client Team | Express Solicitors (64)

Ryan Gibson

New Client Enquiry Coordinator

Ryan Gibson

New Client Enquiry Coordinator

Email Ryan

New Client Team | Express Solicitors (65)

Leah Bennett

New Client Enquiry Coordinator

Leah Bennett

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (66)

Shane Motsepe

New Client Enquiry Coordinator

Shane Motsepe

New Client Enquiry Coordinator

Email Shane

New Client Team | Express Solicitors (67)

Debbie West

New Client Enquiry Coordinator

Debbie West

New Client Enquiry Coordinator

Email Debbie

New Client Team | Express Solicitors (68)

Kyle Cooke

New Client Enquiry Coordinator

Kyle Cooke

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (69)

Liziwe Fembo

New Client Enquiry Coordinator

Liziwe Fembo

New Client Enquiry Coordinator

Email Liziwe

New Client Team | Express Solicitors (70)

Kyle Frost

New Client Enquiry Coordinator

Kyle Frost

New Client Enquiry Coordinator

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New Client Team | Express Solicitors (71)

Jordan Marshall

New Client Enquiry Coordinator

Jordan Marshall

New Client Enquiry Coordinator

Email Jordan

New Client Team | Express Solicitors (72)

Sam Rahaman

New Client Enquiry Coordinator

Sam Rahaman

New Client Enquiry Coordinator

Email Sam

New Client Team | Express Solicitors (73)

Maneez Shah

New Client Enquiry Coordinator

Maneez Shah

New Client Enquiry Coordinator

Email Maneez

New Client Team | Express Solicitors (74)

Ashlynne Pilz

Enquiry Support Agent

Ashlynne Pilz

Enquiry Support Agent

Email Ashlynne

New Client Team | Express Solicitors (75)

Darren Abrahams

Enquiry Support Agent

Darren Abrahams

Enquiry Support Agent

Email Darren

New Client Team | Express Solicitors (76)

Janine Daniels

Enquiry Support Agent

Janine Daniels

Enquiry Support Agent

Email Janine

New Client Team | Express Solicitors (77)

Kaylin Smith

Enquiry Support Agent

Kaylin Smith

Enquiry Support Agent

Email Kaylin

New Client Team | Express Solicitors (78)

Marta Sekula

NCT Administration Assistant

Marta Sekula

NCT Administration Assistant

Email MartaLinkedIn

New Client Team | Express Solicitors (79)

Elle Brown

NCT Administration Assistant

Elle Brown

NCT Administration Assistant

Email Elle

New Client Team | Express Solicitors (80)

Alisha Demir

NCT Administration Assistant

Alisha Demir

NCT Administration Assistant

Email Alisha

New Client Team | Express Solicitors (81)

Julia Nadin

NCT Administration Assistant

Julia Nadin

NCT Administration Assistant

Email Julia

New Client Team | Express Solicitors (82)

Bethany Bennett

NCT HR Admin

Bethany Bennett

NCT HR Admin

Email Bethany

New Client Team | Express Solicitors (83)

Louise Haslam

PA to Laura Edgeley

Louise Haslam

PA to Laura Edgeley

Email LouiseLinkedIn

New Client Team | Express Solicitors (84)

New Client Team | Express Solicitors (85)

Chris Lowe

Consultant Sales Director

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New Client Team | Express Solicitors (86)

Laura Edgeley

Partner – NCT Legal Counsel

READ BIO

Laura Edgeley is a Partner at Express Solicitors, having been with the firm since 2006, completing her training contract here and qualifying as a Solicitor in 2008.

Laura became a Partner in 2012. Laura has previously handled a mixed caseload including Road Traffic Accidents and Employers Liability cases although latterly specialised in Occupiers and Public Liability claims with a keen interest in horse riding and other sports related accidents and has previously achieved Law Society specialist Personal Injury Panel member.

Since October 2018 Laura is the Head of our large New Client Team, the first point of contact for all new clients.

New Client Team | Express Solicitors (87)

Clare Audis

NCT Department Manager

READ BIO

Clare earned her Masters in Chemistry from the University of Manchester in 2010 and then explored hospitality management with a prominent restaurant chain. However, seeking a change from the demanding hours, she joined Express Solicitors (ES) in 2014 as an enquiries assistant. Within six months, Clare’s dedication led to her promotion as a team leader.

Recognizing her capabilities, ES entrusted Clare with the role of NCT training and development manager in 2018, and by 2019, she became the department manager overseeing a team that had grown substantially from its initial size.

Currently pursuing a CIPD Level 7 in Learning & Development, Clare is passionate about improving NCT training programs. Balancing full-time work and studies, she cherishes moments with her family, tends to her allotment plot, enjoys reading thrillers/horror/fantasy, and dedicates time to learning French. Clare exemplifies resilience and determination in her journey of personal and professional development.

New Client Team | Express Solicitors (88)

Carolyn Mercer

NCT Admin Manager

READ BIO

Carolyn Mercer is the Manager for the NCT admin team. Carolyn completed her Theatre and Acting degree at the University of Chester in 2014 and began working at Express Solicitors that same summer. Carolyn started as an Enquiries Assistant, moving up to being a Team Leader, and then over to NCT Administration Manager. Carolyn is known in the team for having answers to most questions the team have and is always happy to help her colleagues when they need it.

Carolyn’s favourite thing about working for Express Solicitors is knowing that we are helping people who really need it and might not be able to get help in other places. Her second favourite thing is her colleagues, everyone in the New Client Team and the wider firm are easy to get along with and there’s always a friendly face somewhere.

In her spare time, Carolyn enjoys knitting and crocheting, and if you find her on her lunch break, she will usually be working on her latest project.

New Client Team | Express Solicitors (89)

Verity Dean

NCT Team Manager

READ BIO

Verity started as New Enquiries Specialist, before being promoted to Team Manager in 2018. Outside of the Office Verity is heavily involved in American Football, she’s participated in over ten championships as both a team manager and a player and held the role of general manager for the GB U19 team for the 2018/2019 competition cycle. She currently volunteers as Under 16’s and Under’s19 Competition Delivery and Development Manager for UK’s National League (BAFA).

Before joining the team at Express in 2016- She graduated in 2011 with a BA in Event Management from Manchester Metropolitan University. Her career journey spans over 15 years of customer services, sales, and event management. Verity’s favourite thing about working for Express Solicitors is coaching and developing her team and free cups of tea.

New Client Team | Express Solicitors (90)

Sophie Barton

NCT Team Manager

READ BIO

Sophie Barton is a Team Manager in the New Clients Team Department. She graduated in 2012 with a BA in Accounting and Finance at Manchester Metropolitan University.

Sophie started at Express Solicitors in October 2018 as a specialist, before being promoted to Team Manager in January 2020.

When asked what she enjoys most about the role, she advised “It is a dynamic and challenging environment. Always been passionate about justice and helping others. I enjoy seeing my team flourish in their accomplishments. The role allows me to continuously learn and grow from the experiences and no two days are the same”

New Client Team | Express Solicitors (91)

Mike Middleton

NCT Team Manager

READ BIO

Since August 2019, Mike has been a vital member of the firm, initially joining as an Enquiries Assistant in NCT before swiftly advancing to Team Manager by December 2021. His career journey spans various industries, including roles as a Litigation Case Manager in Warrington, banking and finance with Bank of America, and experience as a plant operator and heating engineer.

Mike finds fulfilment in witnessing his team excel and values the ongoing training and development provided by his role. He appreciates Express for its friendly atmosphere and abundant opportunities for advancement. Despite not attending university, Mike holds qualifications in carpentry and joinery from Yale College in Wrexham, as well as being a certified oil tank heating engineer, which greatly aids his understanding of client needs.

Outside of work, Mike enjoys golf, shooting, cooking, and renovating his current house project.

New Client Team | Express Solicitors (92)

Scott Joyce

NCT Team Manager

READ BIO

Scott has been a key part of Express Solicitors since 2019. Starting as an Enquiries Assistant, he was promoted in March 2022, swiftly rising to Team Manager, a role he relishes. He leads his team with a dedication to exceptional client service, honing skills from his sports science studies, originally aspiring to be a teacher.

Beyond the office, Scott is an active individual, managing and playing for Northenden Town FC, sponsored by Express Solicitors, and enjoying family time when not on the field. His journey reflects a commitment to excellence and a passion for fostering meaningful connections both professionally and personally.

New Client Team | Express Solicitors (93)

Toni Osborne

NCT Team Manager

READ BIO

Toni is a determined professional who graduated from Leeds Beckett University with a Law LLB in 2020. Joining Express as an Enquiries Assistant in March 2022, she swiftly showcased her exceptional communication skills and attention to detail, earning recognition for her dedication to exceptional customer service.

In October 2023, Toni transitioned into the role of Team Manager at NCT, where she leads the coordinator team. Deeply committed to the department’s mission, Toni focuses on team development and enhancing the client experience from the first interaction. She implements strategic initiatives to improve processes and elevate client satisfaction.

Toni’s leadership potential and passion for excellence drive her to continually seek growth opportunities and inspire her colleagues to do the same. With her innovative approach and unwavering dedication, Toni is making a significant impact in her field, setting a high standard of professionalism and leadership.

New Client Team | Express Solicitors (94)

Deborah Lofthouse-Clark

NCT Deputy Department Manager

READ BIO

Since graduating in 1998, Deborah has held various roles encompassing client focus, HR, recruitment, business processes, general management, and training & development.

Her journey began in the Legal Sector in 2005, specializing in Personal Injury. Transitioning to Jefferies in 2011, she initially served as the head of the new enquiries team. By 2021, she assumed the position of Office Manager.

In 2023, with the acquisition of Jefferies Solicitors by Express Solicitors, Deborah joined as the NCT Deputy Department Manager. Here, she leverages her expertise and passions to nurture the team alongside the Department Manager.

Beyond her professional endeavors, Deborah finds joy in activities such as hitting the gym, caring for her cats, indulging in wildlife appreciation, and savoring a glass of wine.

New Client Team | Express Solicitors (95)

John Donigan

New Client Enquiry Specialist

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New Client Team | Express Solicitors (96)

Harry Meek

New Client Enquiry Specialist

READ BIO

New Client Team | Express Solicitors (97)

Alanna Burney

New Client Enquiry Specialist

READ BIO

New Client Team | Express Solicitors (98)

Will King

New Client Enquiry Specialist

READ BIO

New Client Team | Express Solicitors (99)

Michael Fernandez

New Client Enquiry Specialist

READ BIO

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