Parent and Outreach Services (2024)

2024 Month of the Military Child (MOMC) Event Calendar(PDF)

You take care of business without coming in! With Webtrac, you can start new registrations, schedule registration and hourly care appointments, update household information, request child care, upload documents, make payments on your monthly childcare fees, print receipts and tax statements or sign up for advertised SKIESUnlimited classes, Youth Sports or special activities.

* Note not all services areavailable at all locations. Please be sure to ask what is at your garrison today.

Welcome

Parent and Outreach Services is your gateway to Child and Youth Services programs. We support Family readiness and well-being by helping you balance military requirements and parental responsibilities.

* Here are the programs offered at most installations:

  • Parent Central Services (formerly Central Enrollment)
  • Kids at Home
  • Parents on Site
  • Kids on Site!
  • School of Knowledge, Inspiration, Exploration, and Skills (SKIESUnlimited)
  • CYSitters
  • Parent Liaison Services
  • Community Liaison Services

* Not all programs are offered at every garrison. Please check with your local CYS office to verify program availability.

CYS Registration

Registering Your Child in CYS

The first step to participating in CYS programs and activities is registration. Start your CYS registration by gathering up the needed paperwork withWebtrac online services, then finish up in person at Parent Central Services.

We’ll verify your eligibility (based on the sponsor’s status) at registration.

You’ll need your ID card and the following items to complete your registration:

  • Kids age – 0-12 years
    • CYS Health Screening Tool, DA 7625-1, Tool 1 or DA 7725
    • Child Health Assessment - complete Parts A, B &C or Part A + school physical (due within 30 days of registration)
    • Family Care Plan for single/dual military only (due within 30 days of registration)
  • 6thgrade – 12thgrade:
    • CYS Teen Self Registration Form
    • CYS Health Screening Tool, DA 7625-1, Tool 1 or DA 7725 (complete only if physician documented special needs)

After CYS registration, most of your information follows you from post to post, so you don’t have to start from scratch after each new PCS move.

Once your registration is complete, you can enroll in programs like these: Child Development Centers (CDC), Family Child Care (FCC), School Age Centers (SAC), Kids on Site (KOS), Camps (Summer Camp and Before School Supervision), SKIESUnlimited, and Youth Sports. You’ll need to complete the listed forms for the program in which you are enrolling, available on WebTrac or in person at CYS Parent Central Services:

  • Child Care (including Child Development Centers, Family Child Care and School Age Center)
    • Application for Department of Defense Child Care Fees, DD 2652 (not applicable to hourly care)
    • USDA Income Eligibility Form
    • Current immunization record (up to five year olds, and school age kids not enrolled in public school)
    • CYS Health Screening Tool, DA 7625-1, Tool 1 or DA 7725
    • Child Health Assessment (complete Parts A, B &C or Part A + school physical), due within 30 days of registration
    • Current immunization record (up to five year olds, and school age kids not enrolled in public school)
  • Kids on Site
    • CYS Health Screening Tool, DA 7625-1, Tool 1 or DA 7725
    • Child Health Assessment (complete Parts A, B &C or Part A + school physical), due within 30 days of registration
    • Current immunization record (up to five year olds, and school age kids not enrolled in public school)
  • Summer Camp (before 1pm) or Before School Supervision
    • Application for Department of Defense Child Care Fees, DD 2652
    • CYS Health Screening Tool: DA 7625-1, Tool 1 or DA 7725 (if identified during the registration process)
  • SKIESUnlimited
    • CYS Health Screening Tool: DA 7625-1, Tool 1 or DA 7725
  • Youth Sports
    • CYS Health Screening Tool: DA 7625-1, Tool 1 or DA 7725
    • Health Assessment/Sports Physical (complete Parts A, B & C). Due before participation in all sports activities

We may also require aMedical Action Plan (MAP)if your child/youth is diagnosed with allergies, diabetes, asthma/respiratory, seizures that require any rescue medications, or other conditions noted by Multi-disciplinary Inclusion Action Team (MIAT).

Parent Orientation

Once you’re registered with CYS and enrolled in a program, Parent Central Services schedules appointments to acquaint parents with their child’s program. These sessions are an important part of the enrollment process and are offered at times convenient to parents. Orientation highlights include:

  • Facility tour
  • Orientation of our programs and spaces
  • Review of rules of conduct and procedures
  • Opportunity to meet staff, care providers and key volunteers
  • Chance to complete required forms
  • Parent participation

Auto Debit Payment Option

Patrons have the ability to enroll in auto debit(PDF). Visit Parent Central Servicesto enroll.

Fee Cards

Child and Youth Services Fee Facts 17-18 School Year (PDF)

Child Development Centers Fee Facts 17-18 School Year (PDF)

Dependent Care Flexible Spending Account (MilitaryOneSource.mil)

The Defense Department offers a dependent care flexible spending account to help families pay for dependent care expenses. This benefit is available to Active Component Service Members and members of the Active Guard Reserve (AGR) on Title 10 orders, as well as DoD Civilians.

Visit militaryonesource.mil to learn more and enroll.

How to Request Child Care

The new DoD site - MilitaryChildCare.com (MCC) - which is being introduced worldwide in phases - offers a more streamlined approach to finding/requesting child care and provide reports that help programs better plan for future placement needs.

MCC provides a single online gateway for families to access military-operated or military-subsidized child care options worldwide across all Services. The site enables families to create a household profile, conduct child care searches, submit requests for care, and manage their requests at any time and from any location.

To Request Child Care, the first step is to go to www.militarychildcare.com create an account containing information about your family, or to login using an existing username and password. This simple step establishes your user ID for the child care system, allowing you to take advantage of its many benefits for your family. For additional information or assistance please contact Parent Central Services at +1 (703)805-5555 or +1 (703)805-5556

Expanded Child Care Service - Military OneSource


Military OneSourceprovides hourly, flexible and on-demand child care optionsthat meet individual family needs. Through this program, families havefreeaccess to a national database of more than a million caregivers with expanded options to find available, flexible child care solutions.

Military OneSource Article (PDF)

Get on the Summer Camp Wait List (MilitaryChildCare.com)

TheMarkham School Age Center (SAC) summer camp offers before- and after-care for children from kindergarten to 5th grade. To access the waitlist, visit MilitaryChildCare.com.

TheJane Anderson Youth Centersummer camp is offered to grades 6 - 12. For more information on and to learn about registration and enrollment, contact the Youth Center at +1 (703)805-4515. To schedule your annual CYS registration, call Parent Central Services (PCS) at +1 (703)805-5555.

SAC Part-Day Preschool and Pre-K: 3 to 5 years Waitlist

The Markham School Age Center (SAC) offers part-day Preschool/PreK for children 3 to 5 years of age from 9:30 a.m. - 12:30 p.m. Program offers a 5 day, 3 day, or 2 day-per-week schedule.

Effective August 7, 2023, the waitlist is open. To access, visit MilitaryChildCare.com.

Program Options


Preschool (Age: 36 - 47 months)

ScheduleDescription
*5 Days3 hour/day program starting September 11, 2023, through May 22, 2024. Class meets Monday through Friday.
3 Days3 hour/day program starting September 11, 2023, through May 22, 2024. Class meets Monday, Wednesday and Friday.
2 Days3 hour/day program starting September 12, 2023, through May 23, 2024. Class meets Tuesday and Thursday.

*To request the 5 day schedule, please select both 2 and 3 day program options when visiting MilitaryChildCare.com.

Pre-K (Age: 48 - 59 months)

ScheduleDescription
*5 Days3 hour/day program starting September 11, 2023, through May 22, 2024. Class meets Monday through Friday.
3 Days3 hour/day program starting September 11, 2023, through May 22, 2024. Class meets Monday, Wednesday and Friday.
2 Days3 hour/day program starting September 12, 2023, through May 23, 2024. Class meets Tuesday and Thursday.

*To request the 5 day schedule, please select both 2 and 3 day program options when visiting MilitaryChildCare.com.

For registration and enrollment, call CYS Parent Central Services (PCS) at +1 (703)805-5555, +1 (703)805-5556 or visit 9800 Belvoir Road, Bldg. 200 (left building entrance).

Get on the Childcare Wait List (MilitaryChildCare.com)

Requesting care is a snap with MilitaryChildCare.com.

Military Child Care (MCC) is a Department of Defense website for military families seeking child care. This single online gateway enables families to search for and request care, manage their requests and update their profiles online. Once you create an account, you can start requesting care.

STEP 1: CREATE ACCOUNT

Go to MilitaryChildCare.com to create an account containing information about your family, or to login using an existing username and password.

STEP 2: SEARCH AND REQUEST CARE

Search the system for the child care options that best fit your needs and submit your request for care.

STEP 3: MANAGE MY REQUESTS

You can manage your requests for care from anywhere in the world.

STEP 4: UPDATE MY PROFILE

Keep your My Profile page up-to-date with important information.

Will I get a Wait List number or an indication of how long will it be?

Militarychildcare.com will provide you with an anticipated placement time for child care when you request care.

Child Care Fees

According to public law, child care fees military-wide are based on Total Family Income (TFI), which is how much the parents make. (Fees are based on TFI and apply to children who attend on a regular basis. Parents are mandated by public law to pay their share of the cost of child care. Section 1793 of title 10, United States Code, requires that DoD prescribe uniform fee regulations for military child development programs.)

Parent fees are determined during the enrollment process prior to enrolling in a regularly scheduled Child Development Center (CDC), Family Child Care Home (FCC), School Age Care (SAC) or Youth Programs operating before 1300 hours and annually thereafter.

WebTrac offers easy bill payment, tax forms, receipts, class sign-ups and other convenient options. Payments for childcare can also be made at any CYS Child Development Center, School Age Center, and Parent Central Services (PCS).

Children with Special Medical Needs

We love our kids with special needs – and make every effort to include them in CYS activities and programs.

To do that, every installation convenes a Multi-disciplinary Inclusion Action Team (MIAT), which explores child care and youth supervision options for children and youth with special needs, including life-threatening conditions, functional limitations and diagnosed behavioral/psychological conditions.

The MIAT recommends child care and youth placement. It also determines reasonable accommodations and availability of services to support a child/youth’s special needs.

The MIAT includes parent(s), CYS Coordinator, Outreach Services Director,Army Public Health Nurse (APHN), and Exceptional Family Member Program (EFMP) manager.

For Kids

Military Kids Connect is a DoD program to help connect military kids with each other and with the resources they need to cope with military life.

Parent Participation

CYS needs parents, too! Want to get engaged with CYS? Here are some ways.

Parent Volunteers: Throughout the year, we need parents to help out with activities. The Parent Participation Program encourages parents to volunteer with CYS, assisting with special events and activities (like field trips, holiday events, and special curriculum programs), small group activities, and special projects (such as playground improvement, procurement of equipment, and administrative aid). Parent Participation Program volunteers can take advantage of reduced child care fees for regularly scheduled programs, too.

Parent Education: Want resources to help raise healthy children? Join us for a variety of parental education classes to enhance parenting skills.

Parent Advisory Council: If you’re interested in a leadership role, look into the Parent Advisory Board, which meets quarterly to discuss ways to enhance Child and Youth Programs.

Enrichment Programs

Don’t need childcare? We offer enrichment programs, too!

Here are some of our most popular on-post activities:

Kids On Site! provides short-term hourly child care to parents attending on-post meetings or functions in the same or adjacent building.

Parents on Site offers support services for parent co-ops, infant/toddler playgroups, and short-term care in unit settings by Family members in another unit or organization.

CYSitters offers formal training for teens from adults who provide short term hourly child care for Families in their own homes. The training covers the skills needed to safely and appropriately care for children, including first aid and CPR, program activities, and the “business” of babysitting.

School of Knowledge, Inspiration, Exploration and Skills (SKIESUnlimited) includes a range of out-of-school classes in areas like music, dance, martial arts, gymnastics, technology, life skills, SAT prep and athletic experiences.

Deployment Support Services provides special options for eligible Army Service members, including deployed Soldiers, dependents of Army Fallen Warriors, and Army Wounded Warriors assigned to a Wounded Warrior Unit. If you’re deploying, contact your local Parent Central Services Office or your child’s program.

PCS'ing and Relocating

Transition of Child Records

Parent Central Services provides Army-wide transition assistance such as Global Data Transfer (GDT) of child records and accepts projected registrations for continued services. The system is designed to streamline the relocation process for military and civilian families. Standard data elements (such as names, birthdates, child health records, etc.) should follow each Family to their new duty assignments and make the local CYS registration procedure faster and easier.

Importing and exporting data for relocating families is part of the regular CYS in-and out-processing protocol.

CYS Parent Handbook

2022 CYS Parent Handbook(PDF)

CYS Training Days

All Facilities and Programs will be closed for the following CYS training days.

2024

  • Friday, February 16
  • Friday, June 14
  • September (TBD)
  • Friday, November 8

Please note: Dates are subject to change.

Parent Advisory Board
PAB Meeting Minutes
September 2019
October 2019
October 2020
March 2021
April 2021
July 2021
October 2021
January 2022
April 2022
July 2022
October 2022
January 2023
April 2023
October 2023
Frequently Asked Questions

* What services does CYS provide?

· Full-day child care

· Part-day preschool

· Youth Sports

· Kids on Site

· Seasonal Camps

· SKIESUnlimited

· Open recreation for teens

· Hourly care

· Strong Beginnings Pre-K program

· Recreational classes

· Before/after-school programs

* Not all programs are offered at every garrison. Please check with your local CYS office to verify availability of programs.

2. What can be provided as proof of eligibility?

The sponsor’s ID card or DEERS enrollment forms that prove legal guardianship. If the sponsor is a biological parent, a birth certificate works, too.

3. Who should I contact if I have questions or concerns?

Contact your local Parent Central Services to get your questions answered, by email, phone or in person.

4. Where can I register?

Visit Parent Central Services

5. What do I need to register?

· Government ID

· Contact information

· Two emergency contacts

· Immunization Documentation, unless school age children are enrolled in a local public school system where proof of currency of vaccination is required

· Deployment orders (if applicable)

· LES/pay voucher, student letter, or seeking employment verification (for on-base child care)

6. What full-day or before/after-school child care is available?

We offer three child care options

1. Family Child Care Providers

2. On-base child care centers

3. Army Fee Assistance for off-base child care

7. How often must I register and why?

The Department of Defense requires children's records be updated at least annually for their health, safety, or well-being.

8. When does my child need a sports physical?

Sports physicals are required by the first practice for your child to participate. The child may not participate until a sports physical has been completed by a physician. Sports physicals are required for seasonal competitive sports: baseball, basketball, cheerleading, flag football, soccer, track and field, and youth fitness programs.

9. When do I need to complete a health assessment for my child?

The health assessment is required 30 days from the date of registration. The health assessment is due every three years unless there are changes in your child’s medical condition before then.

10. Are immunizations required to register?

Yes.Kids five years and under need proof of immunizations. So do school age children not enrolled in a local public school system where proof of vaccination is required. Homeschool children are required to provide a copy of their immunization records.

11.What if my child needs special accommodations?

We welcome children with special needs. Every child will receive a recommended care plan based on the information presented from the Multi-disciplinary Inclusion Action Team.

12. Are there exceptions to fees based on total family income for special circ*mstances?

Yes. Commanders have the authority to grant financial hardship waivers and must consider the balance of Non-Appropriated Fund (NAF) income and appropriated fund support as they approve waivers. Approved fees must be within the fee categories established by DoD.

13.Are there discounts for multiple children from the same family?

Installation Commanders may authorize up to 20% reduction of fees for additional children of the same family, with the exception of contractor employees and specified space-available patrons (in accordance with Department of Defense fee guidance) who do not receive child care fee assistance.

14. * What is available to me if I am retired?

Sports and SKIESUnlimited classes are available to retirees’ Families.Retirees are allowed to use services on a space-available basis when there are no other eligible uses on the wait list.

15. What types of programs and activities are offered for middle school students and teens?

· Leadership activities

· Girls & Guy talk

· Sports clubs

· How-to projects

· Power Hours

· Technology

· Leisure activities and special events

· Open recreation starting at 1300 on school holidays

· Summer camp

· Before School Supervision

16.What does the School Support Services Office do?

The School Liaison Officer works in conjunction with the CYS Division and the local school community to address educational issues involving military children. Through partnering with the local and military community, the School Liaison Officer acts as a communication link between the installation and the surrounding school districts.

17. How do I use MCC?

STEP 1: CREATE ACCOUNT

Go to MilitaryChildCare.com to create an account containing information about your family, or to login using an existing username and password.

STEP 2: SEARCH AND REQUEST CARE

Search the system for the child care options that best fit your needs and submit your request for care.

STEP 3: MANAGE MY REQUESTS

You can manage your requests for care from anywhere in the world.

STEP 4: UPDATE MY PROFILE

Keep your My Profile page up-to-date with important information.

CYS Directory
Facility NameAddressDSN PhoneCommercial Phone
Parent Central Services9800 Belvoir Road
Bldg. 200
(312)655-5555

+1 (703)805-5555

+1 (703)805-5556

School Age Services9500 Barlow Road
Bldg. 950
(312)655-9100

+1 (703)805-9100

Youth Services5850 Langfitt Loop
Bldg. 1003
(312)655-4515+1 (703)805-4515
9800 Belvoir Road
Bldg. 200

+1 (520)674-3221

+1 (520)674-2836

JoAnn Blanks CDC5901 Taylor Road
Bldg. 1207
(312)655-8770

+1 (703)805-8770

+1 (703)805-8771

North Post CDC5925 Meeres Road
Bldg. 1745
(312)656-6540

+1 (703)806-6540

+1 (703)805-5541

South Post CDC5952 12th St
Bldg. 1028
(312)656-4347

+1 (703)806-4347

+1 (703)806-4344

Woodlawn CDC8770 Woodlawn Road
Bldg. 1805
(312)656-0350

+1 (703)806-0350

+1 (703)806-0352

FBNACDC #17135 Barta Road, Bldg. 5023(312)806-6550

+1 (703)806-6550

+1 (703)806-6548

FBNACDC #27134 Barta Road, Bldg. 5023(312)806-6102

+1 (703)806-6102

+1 (703)806-6103

Rivanna CDC2425 Defense Way, Charlottesville, VA 22911N/A+1 (434)995-2140
Parent and Outreach Services (2024)

FAQs

How to handle angry parents in child care? ›

Here are a few tips you might want to keep in mind when dealing with parents who are upset:
  1. Meet with the parent face-to-face. ...
  2. Be open and hospitable with the parent. ...
  3. Listen attentively to the parent's concern. ...
  4. Throughout the process, pay attention to your own feelings.

What does cys stand for? ›

Child & Youth Services (CYS) recognizes the challenges of our Soldiers and their Families.

How do you take care of a toxic parent? ›

How to Deal With Toxic Parents
  1. Common Toxic Traits.
  2. Get Rid of Guilt.
  3. Don't Try to Change Them.
  4. Boundaries Are Key.
  5. No Need to Explain.
  6. Practice Self-Care.
  7. Set Up a Support System.
  8. Change Your Story.
Apr 14, 2023

How do you deal with a bad tempered parent? ›

Listen to them without interruption.

Let them get it all out and, when they're done, offer your side of the story. Try to calmly remind your parents not to interrupt you when you're talking. If you can keep silent while they talk it will be much easier to ask them to stay silent when you want to speak.

What is the difference between CPS and Cys? ›

The Pennsylvania Department of Human Services oversees the Office of Children, Youth and Families (CYS). Underneath these state-level agencies are county-based children and youth services office, also known as Child Protective Services (CPS).

What does kys mean? ›

KYS is an internet acronym standing for “kill yourself,” used as a taunt or form of harassment issued after someone has done something considered embarrassing or pathetic. Warning: This article deals with the sensitive topic of suicide and an internet culture that, unfortunately, makes light of it.

Who is responsible for child accountability in cys? ›

CYS Facility Director (CDC, SAC, YC) Responsible for the operation of a facility that provides care or activities for children and youth. Provides program oversight and accountability for the performance of staff and the safety and well-being of children and youth.

How do you deal with a difficult parent in childcare? ›

How to Communicate with Difficult Parents in Child Care
  1. Address your Feelings. ...
  2. Emphasize that You're on the Same Team. ...
  3. Ask Questions. ...
  4. Empathize. ...
  5. Be Specific. ...
  6. Stay Focused on the Issue at Hand. ...
  7. Respect their Choice. ...
  8. Follow-up After a Difficult Conversation.
Aug 31, 2020

How do you resolve conflict with an angry parent? ›

You can handle angry parents by following these suggestions:
  1. Listen and agree. Allow them the opportunity to vent without interruption. ...
  2. Categorize. ...
  3. Empathize. ...
  4. Take responsibility and apologize. ...
  5. Let them know you're going to fix it. ...
  6. Follow up.

How to deal with an aggressive parent as a teacher? ›

Convey to the parent(s) that both you and the parents want the same thing–how to best help the child. Listen to everything the parents are saying. Avoid overwhelming them with irrelevant materials or by using jargon. Try not to overwhelm them with the presence of other school personnel unless they are needed.

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